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The Civil Rights Division of the US Department of Justice has issued the following:

July 26, 1996


The Civil Rights Division of the U.S. Department of Justice and the National Association of Attorneys General have formed a Disability Rights Task Force to promote and protect the rights of individuals with disabilities.

We have found that many businesses across the country have prohibited individuals with disabilities who use service animals from entering their premises, in many instances because of ignorance or confusion about the animal's appropriate use. This document provides specific information about the legal requirements regarding individuals with disabilities who use service animals. It was prepared by the Task Force to assist businesses in complying voluntarily with the Americans with Disabilities Act and applicable state laws.

Twenty-four state attorneys general* are distributing a similar document (including state specific requirements) to associations representing restaurants, hotels and motels, and retailers for dissemination to their members.

We encourage you to share this document with businesses and people with disabilities and their families in your community.



Deval L. Patrick Scott Harshbarger
Assistant Attorney GeneralAttorney General
Civil Rights DivisionState of Massachusetts;
U.S. Department of JusticePresident, National Association of Attorneys General


July 2005

We have made improvements to the ADA cards and back of ID's, because of a recent incident that occurred. One of our valued customers was taking a trip over seas when stopped and questioned about their service animal. They presented the ADA card to the airport staff and explained that the dog was a service animal and had the right of access. The customer was then told that the ADA covers all public places including the airport but not the actual air travel. Luckily for anyone else who might encounter this problem she did not back down and leave it at that. After many calls to establish her full rights. She found out that the Department of Transportation "DOT" and the Federal Aviation Administration "FAA" covers your right of access in air travel. The new improved backs and cards are now called the "ADA & US Federal Law" We have included the FAA and DOT information on the cards for those who are using airline services. Thank you to our valued customer who had brought this problem to our attention.


Note: All prices in US Dollars


Organizations You should Know about and Support

Keeping Tracks  -  Milwaukee, WI

Nixter Website: http://www.nixterknows.com/
KEEPING TRACKS, a Bloodhound Search/Rescue/Recovery organization, was founded in 1996 dedicated to the recovery of missing persons.  Our endeavors focus on
  • diligent, comprehensive, proper training of man-trailing Bloodhounds
  • assisting law enforcement and emergency agencies in criminal investigations and crisis situations
  • offering families an alternative search and recovery option
  • educating society--especially parents and children--in safety techniques and abduction-prevention measures

Child Safety Program- Keeping tracks believes that communities can be safe by design, not by chance.  This is accomplished by creating awareness in schools, churchs, and at community events, educating a community on how to help keep their children safe. Just as there are techniques that can be taught to keep children safe during a fire (“stop, drop, and roll”), there are techniques to teach children to be safe if approached by a child predator.

How does the program work?   We teach How to: Identify a stranger, be safe in a public place such as a store and be safe on a bicycle. WE TEACH the value of using a Bloodhound to track missing persons.  WE TEACH what to do if an adult or child is missing. 

Contact: Penny Bell (lead handler)1139 North 46th Street Milwaukee, WI 53208414-344-2334  dogtrax@att.net

Pawsitive Perspectives Assistance Dogs - Lincoln City, OR

website: http://www.pawpads.org/

Perched on the rugged central oregon coastline, Pawsitive Perspectives Adssistance Dogs, Inc. (PawPads) is developing as a 501c3 non-profit organization in order to respond to the overwhelming need for more trained assistance dogs.

Our primary goal is to train and equip assistnace dogs with the skills necessary to perform tasks for persons with disabilities, thus enhancing independence.  Through our association with other service providers and leaders in the filed, we strive to maintain the highest standards and guality or dogs and training methods in order to ensure the best possible experiene for the dogs, clients, and others, who come in contract with them.  We train our dogs using only positive, motivational training methods.

PAWPADS.Org -  541-994-5339 /email: info@pawpads.org

 TOP DOGS Service Dog Training - Tucson, AZ

website: http://www.topdogusa.org/

TOP DOG is dedicated to teaching people with physical disabilities how to train their own dogs to become fully certified service dogs.  Each TOP DOG client does all the "hands-on" training him/herself, under the guidance and tutelage of TOP DOG's highly experienced instructors, many of whom are also disabled, and have also trained their own service dogs.

TOP DOG used positive, gentle training methods to achieve its goals.  The end product is a team - a person and dog working together happily, and understanding each other completely.  TOP DOG teaches the students in its training program to try and appreciate how a dog things.  We don't just teach them how to get their dogs to sit; we also teach canine behavior; body language, bonding, breed characteristics, pack relationships --all the different factors which make up a dog.

TOP DOG is a 501(c)(3) non-profit public charity, number #86-0711039

Psychiatric Service Dog Society (PSDS)  Arlington, VA

http://www.psychdog.org/ 

The Psychiatric Service Dog Society (PSDS) is a 501(c)3 nonprofit organization dedicated to responsible Psychiatric Service Dog (PSD) education, advocacy, research and training facilitation. We provide essential information for persons disabled by severe mental illness, who wish to train a service dog to assist with the management of symptoms. We consult regularly with mental healthcare providers in their efforts to learn more about PSD. We also host an online community of service dog handlers veteran and new. Please note: we do not provide or train dogs for individuals. We are an educational and capacity-building organization dedicated to responsible Psychiatric Service Dog community stewardship. Please visit our website again, as it is under development.Psychiatric Service Dog Society
P.O. Box 754
Arlington, VA 22216
(571) 216-1589

Texas EquuSearch Texas Equusearch Mounted Search & Recovery Team –Dickenson, TX

http://www.texasequusearch.org/

The Texas EquuSearch Mounted Search and Recovery Team was started in August, 2000 with the purpose to provide Volunteer Horse Mounted Search and Recovery for Lost and Missing persons. The Team was started in the North Galveston County area because of the high incidence of missing persons in the largely undeveloped area of South Harris and North Galveston Counties. With this in mind, the team's existence and purpose are dedicated to the memory of Laura Miller, a young woman abducted and murdered in North Galveston County in 1984. Laura was the daughter of our director,Tim Miller. Our team is composed of volunteers of various experiences, but most are experienced horse owners.

We currently have approximately 350 + members and are growing rapidly. We are currently available to conduct searches state wide. We are a 501 (c) (3) nonprofit organization, which is funded solely by donations from team members and the surrounding communities. You will find our organization to be compassionate, dedicated and professional. We believe that we can better ourselves by working together to help the community and people in need. Many of our members are trained in various rescue and life saving skills such as CPR, advanced lifesaving skills and field craft. Our members come from all walks of life. We have business owners, medics, firefighters, housewives, electricians and students on our team. Our resources range from horse and rider teams to foot searchers, water (divers, boats) air (planes, helicopters), dog teams (air scent, cadaver and tracking) and 4x4's. We have also utilized infared cameras in some of our searches. Texas EquuSearch is a professional organization and we take notification of a missing person very seriously. If you are interested in volunteering with us, making a donation, learning more or, God forbid, you need our help, please contact us.

Texas EquuSearch Office
4013 FM 517, Suite B Dickinson, Texas 77539
P. O. Box 395, Dickinson, Texas 77539
Office: (281) 309-9500 /Fax : (281) 534-6719
Toll Free: (877) 270-9500

Delta Society     Located in Bellevue, Washington

website: http://www.deltasociety.org/

The Delta Foundation was established in 1977 in Portland, Oregon, under the leadership of Michael McCulloch, MD. Delta's first president was Leo K. Bustad, DVM, PhD, dean of a veterinary college and a pioneer in human-animal bond theory and application. Delta's founders wanted to understand the quality of the relationship between pet owners, pets, and care givers, both human and veterinary, (hence the "delta" name based on this triangle). At that time, pets were widely considered luxury or throwaway items, not of central importance to individual health and well-being. Delta's early years focused on funding the first credible research on why animals are important to the general population and specifically how they affect health and well being. Early Delta members were primarily from the veterinary and human health professions and from university faculties.

 Once the importance of animals in everyday lives was established from this research, Delta began to look at how animals can change the lives of people who are ill and disabled. In the late 1980s, Delta began creating educational materials to apply the scientific information in everyday life. Membership expanded to pet owners and a broader general public.    

In the 1990's, Delta built on its scientific and educational base to provide direct services at the local level. This includes providing the first comprehensive training in animal-assisted activities and therapy to volunteers and health care professionals. A significant advance was the development of the Standards of Practice in Animal-Assisted Activities and Animal-Assisted Therapy, which provides guidance in the administrative structure of AAA/T programs, including animal selection, personnel training, treatment plan development, documentation and more. Use of the Standards of Practice in Animal-Assisted Activities and Animal-Assisted Therapy provides a sound base on which to build quality AAA/T programs. 

 One of Delta's strengths continues to be the development of standards-based training materials. We identify subject matter experts and work with them to create, rigorously pilot and revise, and then implement training. Using this process, we are creating a comprehensive service dog trainer curriculum. In 2001, we published Professional Standards for Dog Trainers: Effective, Humane Principles, that will provide guidelines for all dog training developed by Delta Society.

The United States War Dog Association  Located in Burlington, New Jersey

 Website:  www.uswardogs.org 

The United States War Dogs Association, Inc. is a nonprofit organization of Former and Current US Military Dog Handlers and supporting members committed to promoting the long history of the Military Service Dogs, establishing permanent War Dog Memorials, and educating the public about the invaluable service of these canines to our country.


canine companions logo

Canine Companions for Independence  http://www.caninecompanions.org/

Canine Companions for Independence® is a national nonprofit organization that enhances the lives of children and adults with disabilities by providing highly-trained assistance dogs and ongoing support to ensure quality partnerships.

PO Box 446  Santa Rosa, CA 95402-0446  800-572-2275 (800-572-BARK)

Ppaws with a causeaws with a Cause    Wayland, MI http://www.pawswithacause.org

Paws With A Cause® trains Assistance Dogs nationally for people with disabilities and provides lifetime team support which encourages independence. PAWS® promotes awareness through education.

4646 South Division, Wayland, MI 49348  800-253-7297

 

K9 partners for lifeCanine Partners for Life   Cochranville, PA  http://www.k94life.org

Canine Partners For Life (CPL) trains and places assistance dogs with individuals with mobility impairments to help increase their independence and quality of life. CPL has several types of assistance dogs in its program ncluding service dogs, seizure alert dogs, home companions and residential (community) companions.

Our recipients come from all walks of life and have a wide variety of physical disabilities including muscular dystrophy, multiple sclerosis, cerebral palsy, spinal cord injuries, seizure disorders and more. The one thing they all have in common is a drive to become more independent and a commitment to do what is necessary to have an assistance dog in their life.


Service Dog Resources by State

SERVICE DOG RESOURCES THROUGHOUT THE U.S. (BY STATE)

Guide Dogs, Hearing Dogs, Support Dogs, Search and Rescue Dogs

ARIZONA

AZ Service Dog Brush-up Association
Contact:  Lynn Houston
802 E. Seldon Ln.
Phoenix,  AZ  85020
Fax: (602) 564-8225
E-mail: mpsmom@juno.com
Tele: (602) 997-5010
 

Companion Animal Association of Arizona
Contact: Diana Parks
P.O. Box 5006
Scottsdale, AZ 85261-5006
Tele: (602) 258-3306

Handi-Dogs Inc.
Contact: Rosemary Besenick
P.O. Box 12563
Tucson, AZ 85732
Tele: (520) 326-3412 (Voice/TTY)
Tele: (602) 326-3412
Tele: (602) 325-6466


Happy Tails Service Dogs, Inc.
Tele: (623)580-0946
Fax: (623)581-3385

Sedona Service Dog & Wellness Programs
2801 E. Illini St.
Phoenix, AZ. 85040
(602)276-2701

Top Dog
800 N. Swan #126
Tucson, AZ 85711
E-mail: 5315top@azstarnet.com
Tele: (520) 323-6677
FAX: (520) 323-3512

Rotts-a-Companionship, Inc.
HC 30, Box 184
Prescott, AZ 86301
Tele: (602) 798-3715

CALIFORNIA

The Assistance Dog Institute
Contact: Bonnie Bergin
P.O. Box 2334
Rohnert Park, CA 94927
Tele: (707) 585-0300 (Voice/TTY)

Canine Companions for Independence
Executive Director: Corey Hudson,
P.O. Box 446
Santa Rosa, CA 95402-0446
E-mail: info@caninecompanions.org
Tele: (707) 528-0830 (Voice/TTY)
(Service, Signal and Therapy Dogs)
(National Organization)

Canine Support Teams
Contact: Carol Roquemore
P.O. Box 1329
Perris, CA 92370
E-mail: RoqC@aol.com
Tele: (909) 943-3972
Tele: (909) 943-2694 (Voice/TTD)
FAX: (909) 943-7653

Creative Smile Animal Assisted Therapy Team
1140 Westwood Blvd., Suite #205
Los Angeles, CA 90024
E-mail: therapy@aat.org
Contact: Daniela Ortner
Tele: (310) 208-3631
FAX: (310) 208-2779

Discovery Dogs
Shari Dehouwer
744 Montecillo Rd.
San Rafael, CA 94903

(415)479-9557
(415)472-4431

Discovery Dogs
Contact: Shari Burke
192 Montego Key
Novato, CA 94949
E-mail: dscvrydg@crl.com
Tele. & FAX: (415) 883-6243

Guide Dogs for the Blind, Inc.
P.O. Box 151200
San Rafael, CA. 94915
(415)499-4000
(800)295-4050

Guide Dogs of America
Contact: Kimberly Morley
13445 Glenoaks Blvd.
Sylmar, CA 91342
(818) 362-5834 (or)
(800) 459-4843
Fax: (818) 362-6870
A nonprofit 501 c3 organization that has served the blind community for over 50 years  (United States & Canada).

Guide Dogs of the Desert, Inc.
P.O. Box 1692
Palm Springs, CA 92263
(619) 329-6257
Fax: (619) 329-2127

Hearing Dogs, Inc.
Contact: Martha Foss
5901 E. 89th Ave.
Henderson, CO 80640
Tele: (303) 287-3277

Independent Assistance Dogs Association
P.O. Box 150217
Lakewood, Colorado 80215
Tele: (303) 234-9512
(National Organization)

Loving Paws Assistance Dogs
Contact: Linda Jennings
P.O. Box 12005
Santa Rosa, CA 95406
Phone: (707) 586-0798
Fax: (707) 586-0799

The San Francisco SPCA
Hearing Dog Program
Contact: Ralph Dennard
2500 Sixteenth Street
San Francisco, CA 94103
E-mail: rdennard@sfspca.org
Tele: (415 )554-3020 (Voice)
TDD: (415) 554-3022 (TDD))
(Serves CA and Nevada)

COLORADO

Adler Assistance Dogs
Contact: Wendy Eder
P.O. Box 9728
Denver, CO 80209
Tele: (303) 722-4380

Freedom Service Dogs
Contact: Mike Roche
P.O. Box 150217
Lakewood, CO 80215-0217
Tele: (303) 234-9512

Mile High Hearing and Handi Dogs, Inc.
Contact: Cheryl Keller
12395 N. Piney Lake Rd.
Parker, CO 80134
Tele: (303) 288-PAWS (303-288-7297)
Tele: (303) 288-7297 (Voice/TTY) 
 

Independent Assistance Dogs Association
P.O. Box 150217
Lakewood, CO 80215
Tele: (303) 234-9512

Top Dog
Rocky Mountain Region
Contact: Nancy O'Loughlin
1614 W. 6th St.
Alamosa, CO 81101-2929
Tele: (719) 589-0652

CONNECTICUT

East Coast Assistance Dogs
Contact: Lu Picard
149 Newfield Rd,
Torrington CT 06790
(860)489-6550

FLORIDA

Canine Companions for Independence
Southeast Regional Center
P.O. Box 547511
Orlando, FL. 32854
Tele: (407)682-2535 (Voice/TDD)

Canine Helpmates, Inc.
Contact: Diane Fyfe
37340 N. County Rd. #44A
Eustis, FL 32736
Tele: (907) 357-5700

New Horizons Service Dogs
6518 Bywood Road
Orlando, FL 32810
Tele: (407) 263-6500
Tele: (407) 291-8515

GEORGIA

Canine Assistants
Contact: Kent Bruner
3160 Francis Rd.
Alpharetta, GA 30201
Tele: (770) 664-7178
FAX: (770) 664-6918

INDIANA

Phoenix Assistance Dogs
P.O. Box 81
Wyatt, IN 46595
Tele: (219) 633-4214

Midwest Assistance Dogs, Inc.
3702 W. Sample St., Suite #205
South Bend, IN 46619
Tele: (219) 287-7677 (Voice/TTY)

KANSAS

CARES Inc.
Concorda, KS
(800)498-1077

Kansas Specialty Dog service
124 W. 7th
P.O. Box 216
Washington, KS 66968
Tele: (913) 325-2256
FAX: (913) 325-2258

MARYLAND

Fidos for Freedom, Inc.
Contact: Debbie Gavelek
P.O. Box 5508
Laurel, MD 20726
Tele: (410) 880-4178

MASSACHUSETTS

Massachusetts North Central Correctional for men
Neads Prisons Pup Partnership

National Education of Assistance Dog Service (NEADS)
Contact: Sheila O'Brien
P.O Box 213
West Boylston, MA. 01583
Tele: (978) 422-9064 (Voice/TTY)
(National Organization)

MICHIGAN

Paws with a Cause
National Headquarters
4646 South Division
Wayland, Michigan 49348
E-mail: paws@alliance.net
Tele: (616) 877-PAWS (TDD/Voice)
Tele: (800) 253-PAWS (TDD/Voice)
FAX: (616) 877-0248
(National Organization)

MINNESOTA

Hearing and Service Dogs of Minnesota
2223 East 35th Street
Minneapolis, MN 55405
Volunteer Coordinator: Leslie Sather
Non-profit; Since 1987
(612)729-5986 (Voice)
(612)729-5914 (TTY)

Helping Paws
Box 197, Mayo Building
University of
Minnesota
Minneapolis, MN 55455
Tele: (612) 626-1051

Helping Paws of Minnesota, Inc.
P.O. Box 634
Hopkins, MN 55343-0634
Tele: (612) 856-2289
FAX: (612) 924-2404

MISSOURI

Support Dogs, Inc.
3959 Union Rd.
St. Louis, MO 63125
Tele: (314) 892-2554

Assistance Dogs for Living
Contact: Marilyn Pona
4419 Butler Hill Road
St. Louis, MO 63128
E-mail: adl@postnet.com
Tele: (314) 892-0574
Services: Guide, Service, Hearing, Seizure and Therapy dogs.

Canine Speciality Training, Inc.
Director: Susan Bass
P.O. Box 9791
Kansas City, MO 64134-0791
Tele: (816) 796-6444

MONTANA

Service Canines of Montana
Contact: Debbi Bouwkamp
Box 30684
Billings, MT 59107
E-mail: d.aves@genie.com
Tele: (406) 252-7729
FAX: (406) 259-2216

NEW JERSEY

K-9 Service Dogs of New Jersey
144 N. Beverwyck Rd., Suite. #145
Lake Hiawatha, NJ 07034
E-mail: K9@Juno.com
Tele: (201) 335-7144

Alpha Affiliates, Inc.
103 Washington St. #362
Morristown, NJ 07960-6813
Tele: (201) 539-2770
FAX: (201) 644-0610
(Offers referrals only)

Seeing Eye Guide Dogs
P.O. Box 375
Morristown, NJ 07963-0375
Tele: (201) 539-4425
(National Organization)

NEW YORK

Canine Companions for Independence
Northeast Cest Center
P.O. Box 205
Farmingdale, NY 11735-0205
Tele: (516) 694-6938

Canine Helpers for the Handicapped, Inc.
Contact: Beverly Underwood
5705 Ridge Rd..
Lockport, NY 14094
Tele: (716) 433-4035 (Voice/TTY)

Canine Working Companions, Inc.
Pat McNamara, Director
RD #2, Box 170
Gorton Lake Rd.
Waterville, NY 13480
Tele: (315) 861-7770 (Voice/TDD)

Guiding Eyes for the Blind
611 Granite Springs Rd.
Yorktown Heights, NY 10598
Tele: (914) 245-4024

Guiding Eyes for the Blind
P.O. Box 228-A, Rt. 164,
Patterson, NY 12563
Tele: (914) 878-3330

Guide Dog Foundation for the Blind, Inc.
1371 East Jericho Tpk
Smithtown, NY 11787
Tele: (516)265-2121

Puppies Behind Bars
99 Madison Ave, 2nd Floor
New York, NY 10016
(212)924-7404

NORTH CAROLINA

Carolina Canine Companions
1609 Pembrook Rd.
Concord, NC 28025
Tele: (704) 455-3776

Nanhall Training Center
Contact: Frances Shatner Keyes
2206 Martin Luther King Dr.
Greensboro, NC 27406
Tele: (919) 272-6584

North Carolina Service Dogs
Contact: Carla Stiverson
P.O. Box 160
Fairview, NC 28730
Tele: (704) 628-7925

People Animal Linking System (PALS)
Contact: Marguerite Teague
716 Charnel Lane
Climax, NC 27233
Tele: (919) 674-9220

Teammates Training Center
Contact: Laurie Schultz
5205 Woodlane Dr.
Julian, NC 27283
Tele: (919) 697-7239

NORTH DAKOTA

Great Plains Assistance Dogs
Contact: Mike Goehoing
P.O. Box 514
Jud, ND 58454
Tele: (701) 685-2242

OHIO

Assistance Dogs of America, Inc.
National Headquarters
Contact: Dino Brownson
8806 State Route 64
Swanton, OH 43558
Tele: (419) 825-3622
Tele: (419) 666-8799

Assistance Dogs of America, Inc.
Contact: Jo Kiser
1178 Shade Ave.
Columbus, Ohio 43235
Tele: (614) 451-2969

Happy Canine Helpers, Inc.
16277 Montgomery Road
Johnstown, OH 43031
Tele: (614) 965-2204

OKLAHOMA

Therapetics, Inc.
Service Dogs of OK
Executive Director: Sue Bellow
P.O. Box 701707
Tulsa, OK 74170-1707
Tele: (918) 827-6051

OREGON

Dogs for the Deaf
Contact: Robin Dickson
10175 Wheeler Rd.
Central Point, OR 97502
Tele: (503)826-9220 (Voice/TTY)

Kings Valley Collies
Contact: Eva & Leslie Rappaport
39968 Ward Road
Kings Valley, OR 97361
Tele: (541) 929-2100

PENNSYLVANIA

Canine Partners for Life
Contact: Darlene B. Sullivan
#130D, R.D. #2
Cochranville, PA 19330
Tele: (610) 869-4902

Harcum College & Devereux Foundation
presents the Animal-Assisted Therapy
& Education Certificate Program
Dr. Aaron Katcher & Debbie Coultis
Location:  Bryn Mawr, PA.
$600. per semester  (Classroom course)
(Distance learning course materials are extra)
(610)526-6100  (Harcum College)
(817) 465-0116  (Dr. Aaron Katcher, PhD)
(610) 287-5722  (Anne Stein)

Independence Dogs, INC.
Contact: Donna McCaffery (office manager)
146 State Line Road
Chadds Ford, PA. 19317
Tele: (610) 358-2723 
 

New Life Assistance Dogs
Contact: Sabina Hower
P.O. Box 564
Lancaster, PA 17602
Tele: (717) 872-2771

Susquehanna Service Dogs
Contact: Nancy Fierer
555 Le Sentier
Harrisburg, PA 17112
Tele: (717) 652-8804
FAX: (717) 599-5920

SOUTH CAROLINA

Carolina Canine Companions
1961 White Oak Rd.
Camden, SC 29020
Tele: (803) 432-0004

Dogs for Disabled
Executive Director: D.H. Dannheisser,
Training Director: Connie Cleveland
P.O. Box 25628
Greenville, SC 29616-0628
Tele: (864) 322-9879

Southeastern Assistance Dogs (SEAD)
811 Pendelton Street
Greenville, SC 29601
Tele: (803) 235-9869

TENNESSEE

Partners for Independence
Contact: Tim Johnston
321 Ned King Rd.
Piney Flats, TN 37686
Tele: (423) 538-6871

TEXAS

Lone Star Assistance Dog Service (LADS)
Director: Jeannie Brock
6830 Briar Rd.
Azle, TX 76020-8874
E-mail: Blaze1990@aol.com
Tele: (817) 444-3103

Happy Tails Obedience School
Contact: Brian Cunningham
5204 Denton Hwy.
Haltom City, TX 76148
Tele: (817) 577-2035

Texas Hearing and Service Dogs, INC.
Contact: Sheri Henderson
400 W. 15th St., Suite #600
Austin, TX 78701
Tele: (512) 320-8118 (Voice/TTY)

VIRGINIA

Virginia Canines for Independence
Contact: William Jackson
P.O. Box 11441
Richmond, VA 23230
Tele: (804) 288-DOGS (804-288-3647)

Cripple Creek Canine Service/ ****(Confirm)
Sound Companions Hearing Dogs
Route 1, Box 190
Ivanhoe, VA 24350
E-mail: cck9@mail.naxs.com
Tele: (540) 699-1172
VA Relay: (800) 828-1120

Caring Canine Companions, Inc.
Contact: Sylvia Fisher
P.O. Box 353
Verona, VA 24482
Tele: (703) 248-6655

National Association for Search and Rescue
P.O. Box 3709
Fairfax, VA 22038
Tele: (703) 352-1349

WASHINGTON

Delta Society National Service Dog Center
289 Perimeter Rd. East
Renton, WA 98055
Tele: (800) 869-6898
TDD: (800) 809-2714
(National Organization)

Hearing Dog Resource Center
Contact: Michelle Cobey
P.O Box 1080
Renton, WA. 980-57-1080
Tele: (800) 869-6898

Dana Marshall
13409 Cedar Circle E.
Sumner, WA 98390-7546
(360) 897-9015
dana.marshall@foxinternet.net
http://danawheels.simplenet.com/sdog/maillist.htm
*please note Dana Marshall will  give INFO on training your own dog, but will not provide a dog.*

Paws-Abilities
1007 Industry Dr.
Tukwila, WA 98188
(425) 277-3794
pawsabilities@uswest.net
http://everydoghas.com

Prison Pet Partnership Program
Washington Correction Center for Women
P.O. Box 17
Gig Harbor, WA 98335-0017
Tele: (206) 858-4240

WISCONSIN

Wisconsin Academy for Graduate Service Dogs
205 N. Main St., Suite #103
Janesville, WI 53545
Tele: (608) 757-3055
FAX: (608) 757-1171

Wisconsin Academy of Graduate Service Dogs
Contact: Scott Meister
www.wags.net
P.O. Box 7203
Madison, WI 53707
E-mail: wagsinfo@wags.net
Tele: (608) 241-WAGS

Wisconsin Correctional Liberty Dog Program
Sanger B Powers Correctional Center
Sister Pauline Quinn op
N8375 Country Line Road
Oneida, WI 54155-9300
Tele: (920) 869-1095
Fax: (920) 869-2650

n

One woman very courteously approached me in a grocery store, saying, "Excuse me, but I must ask why you've brought your dog into the store." I told her that Grace is a service dog.... A few minutes later, she returned. "Excuse me, but you told me that your dog is allowed in the store because she's a service dog. Is she Army or Navy?"

Terry Thistlewaite


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FAQ's about Service Dogs in Businesses

COMMONLY ASKED QUESTIONS ABOUT SERVICE ANIMALS
IN PLACES OF BUSINESS

Q: What are the laws that apply to my business?

A: Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

Q: What is a service animal?

A: The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. "Seeing eye dogs" are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include:

_____Alerting persons with hearing impairments to sounds.

_____ Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.

_____Assisting persons with mobility impairments with balance.


Q: How can I tell if an animal is really a service animal and not just a pet?

A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.

Q: What must I do when an individual with a service animal comes to my business?

A: The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.

Q: I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?

A: Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals.

Q: My county health department has told me that only a seeing eye or guide dog has to be admitted. If I follow those regulations, am I violating the ADA?

A: Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. The ADA provides greater protection for individuals with disabilities and so it takes priority over the local or state laws or regulations.

Q: Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?

A: No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage.

Q: I operate a private taxicab and I don't want animals in my taxi; they smell, shed hair and sometimes have "accidents." Am I violating the ADA if I refuse to pick up someone with a service animal?

A: Yes. Taxicab companies may not refuse to provide services to individuals with disabilities. Private taxicab companies are also prohibited from charging higher fares or fees for transporting individuals with disabilities and their service animals than they charge to other persons for the same or equivalent service.


Q: Am I responsible for the animal while the person with a disability is in my business?

A: No. The care or supervision of a service animal is solely the responsibility of his or her owner. You are not required to provide care or food or a special location for the animal.

Q: What if a service animal barks or growls at other people, or otherwise acts out of control?

A: You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.

Q: Can I exclude an animal that doesn't really seem dangerous but is disruptive to my business?

A: There may be a few circumstances when a public accommodation is not required to accommodate a service animal--that is, when doing so would result in a fundamental alteration to the nature of the business. Generally, this is not likely to occur in restaurants, hotels, retail stores, theaters, concert halls, and sports facilities. But when it does, for example, when a dog barks during a movie, the animal can be excluded.


If you have further questions about service animals or other requirements of the ADA, you may call the U.S. Department of Justice's toll-free ADA Information Line at 800-514-0301 (voice) or
800-514-0383 (TDD).



DUPLICATION OF THIS DOCUMENT IS ENCOURAGED.





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